Attraverso la seguente lettera aperta ai propri clienti, possessori di un notebook della gamma VAIO, Sony ha reso noto che alcune versioni dei suoi portatili possono presentare un problema di surriscaldamento che può causare in taluni casi il danneggiamento permanente del computer.

A seguito di tale considerazione, il produttore nipponico ha avviato un programma che mira a richiamare i notebook potenzialmente interessati dalla criticità per ispezionarli; il tutto non avrà costi per i consumatori, anche se dovesse rendersi necessaria una riparazione per la risoluzione definitiva della anomalia.

Queste le linee VAIO impattate:

• VGN-TZ100;
• VGN-TZ200;
• VGN-TZ300;
• VGN-TZ2000.

Si tratta di notebook prodotti nel periodo che va dal mese di Maggio del 2007 al Luglio del 2008: i modelli interessati sono in totale 19.

Dear Valued Sony VAIO Customer,

Sony takes pride in the quality of its products. Recently, we became aware of a potential issue affecting the following notebook PC models:

• VGN-TZ100 series
• VGN-TZ200 series
• VGN-TZ300 series
• VGN-TZ2000 series

The issue involves a small number of units which may overheat due to a wiring problem. Sony has initiated a voluntary program to perform a free inspection and, if necessary, a repair to ensure these units meet our high quality standards.

To find out if your VAIO notebook is one of the affected units, please visit this link: http://esupport.sony.com/fixmypc. You will be prompted to input your product code and serial number located on the bottom of the notebook. It will be checked automatically against the range of affected units. If you find that your PC is one of the affected models, follow the instructions on the website and make arrangements for an inspection. You may also call our VAIO TZ customer hotline at 1-888-526-6219 to determine whether your notebook computer is affected by this issue and whether service is required.

At no charge, Sony will provide an inspection and, if necessary, on-site repair at your home or office. Alternatively, you can ship your notebook to our service center.

The satisfaction of our customers is our number one concern, and we will work diligently to ensure that your VAIO notebook is in top working order. We apologize for any inconvenience and appreciate your support in this matter.

Sincerely,

Mike Abary,
Senior Vice President, VAIO
Sony Electronics Inc.

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